Terms of service

Last updated November 6, 2026. Novam Courier is a service of Novam.

The service

We pick up an item at the address and time window you choose and drive it to the drop-off address. We aim to deliver by the deadline you choose. Times are New York time.

Legal documents and court runs

For court runs we deliver the papers you give us to the clerk's office for filing and bring back the conformed (stamped) copies the clerk returns. We are a courier, not a law firm or a registered process server: we don't serve legal papers on people, give legal advice, prepare or check documents, or pay filing fees unless agreed in advance. Filing is subject to the court's rules and hours; if the clerk rejects a filing, we bring the papers back and tell you why, as the clerk explains it.

Price and payment

• The price is shown before you pay: $15 base plus $2.25 per driving mile, a rush fee (+50%) when the deadline is less than 3 hours after pickup, and a $15 large-item fee for bulky items.
• Each type of run has a minimum charge (before tolls):
  • Business delivery: $25.
  • Legal documents: $45, or $75 when the rush fee applies.
  • Court filing / conformed copies: $95.
• Court filing / pickup of conformed copies includes up to 30 minutes of waiting at the court or clerk's office. Waiting beyond that is billed after the run at $15 per started 15 minutes, with a receipt showing the times. We tell you if the wait is running long.
• Tolls are charged at cost. When the quote shows the toll amount, it is included in what you pay. When the quote says tolls are “to be confirmed”, we charge the actual toll at cost after the run and email you a receipt. Apart from those tolls and any court waiting time described above, we never add charges after booking.
• Payment is taken by card through Stripe when you book.

Cancellations and refunds

• Cancel any time before pickup for a full refund: reply to your booking email or write to courier@novam.us.
• After pickup, the run can't be canceled.
• If we can't complete the pickup because of us, you get a full refund.
• If the pickup fails because nobody is there, the address is wrong, or the item isn't ready or doesn't match the booking, we may keep the base fee to cover the trip and refund the rest.

Delivery times

Deadlines are targets we work to meet, not guarantees: traffic, weather, closures and building access can cause delays. If we expect to miss your deadline, we'll tell you as soon as we know. If we deliver late because of us, contact us and we'll refund the rush fee (if you paid one) or make it right.

If the recipient isn't available at drop-off, we'll try to reach you and the recipient. We may leave the item only if you or the recipient tell us to, or bring it back to you, which is charged as a second run.

What we don't carry

We don't carry cash, jewelry or other valuables, weapons, illegal drugs, prescription controlled substances, alcohol or tobacco for delivery to someone underage, hazardous or flammable materials, medical specimens, live animals, or anything illegal to transport. We can refuse an item at pickup if it looks unsafe or doesn't match the booking.

Liability

We don't offer declared-value insurance. If an item is lost or damaged while in our care because of us, our liability is limited to a refund of the delivery fee you paid for that run. Don't send items whose loss would cost you more than that, or insure them yourself.

Proof of delivery

At drop-off the driver takes a photo, records the time and, when the phone allows, its location. We email this to you and to the recipient if you give their email. See the Privacy notice for how this is handled.

Problems and disputes

Write to courier@novam.us with your booking reference and we'll answer within one business day. Please contact us before opening a card dispute so we can fix it directly.